SRI BALAJI MEDICAL COLLEGE HOSPITAL & RESEARCH INSTITUTE

These Terms and Conditions (“Terms”) govern your access to and use of the website sribalajimedical.com, operated by Sri Balaji Medical College, Hospital & Research Institute, Renigunta (“SBMCH”, “we”, “us”, “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of the Website.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal data.

Your access to and use of the Website constitutes your acceptance of these Terms and any policies referenced in them.

These Terms apply to all visitors, users and others who access the Website, whether or not they are registered users or patients of SBMCH.

For the purpose of these Terms, the following definitions shall apply:

• Website: Means sribalajimedical.com and all pages, sub-domains and campus sections published under it.
• Services: Means the information, appointment requests, enquiry forms, and other functionality made available through the Website.
• User, You, Your: Means any person who accesses or uses the Website, including patients, patient attendants, and general visitors.
• Content: Means text, graphics, images, logos, layouts, and other material appearing on the Website.

• The Website is intended for use by individuals who are competent to enter into a binding contract under Indian law, or by a parent/guardian acting on behalf of a minor.
• By using the Website, you represent that the information you provide is accurate and that you have the authority to provide it, including where you are submitting an enquiry or appointment request on behalf of another person.
• You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party.

• The Website allows you to book appointments online and to submit callback requests and enquiries.
• All appointment bookings and enquiries made through the Website are free of charge. The Website does not collect any booking fee, deposit, or other payment, and no payment gateway is used.
• All payments for consultations, treatment, or hospital services are made offline, directly at the hospital.
• Booking an appointment through the Website does not guarantee a confirmed slot with your preferred doctor or time. Confirmation is subject to the doctor's availability and will be communicated separately by our team.
• You may cancel or reschedule a booked appointment by contacting the hospital directly using the contact details on the Website.
• SBMCH may also reschedule, modify or cancel an appointment at its discretion, including due to the doctor's unavailability, and will make reasonable efforts to inform you of any such change.
• As no payment is collected through the Website, no refund process applies to online bookings.

• Content on the Website, including information about departments, doctors, treatments and health topics, is provided for general informational purposes only. It is not a substitute for consultation with a qualified medical professional.
• Use of the Website, including submission of an enquiry or appointment request, does not by itself create a doctor-patient relationship between you and SBMCH or any of its doctors.
• Such a relationship is established only upon an in-person or duly authorised teleconsultation with the concerned doctor.
• You should not disregard, delay, or discontinue any medical treatment because of information you have read on the Website.
• Always consult your doctor or another qualified healthcare provider with any questions about a medical condition.

If you or another person is experiencing a medical emergency, please call your local emergency services or proceed directly to the nearest hospital emergency department.

Do not rely on the Website, email, or online forms to seek urgent medical attention.

All Content on the Website, including text, graphics, logos, images, layouts and design elements, is the property of SBMCH or its licensors and is protected under applicable intellectual property laws.

You may view, download and print Content solely for your personal, non-commercial use, provided you do not modify it and retain all copyright and proprietary notices.

You may not reproduce, distribute, publicly display, modify, or create derivative works from any Content for commercial purposes without SBMCH's prior written consent.

When using the Website, you agree not to:

• Submit false, misleading or fraudulent information through any form on the Website.
• Attempt to gain unauthorized access to any part of the Website, its servers, or connected systems.
• Introduce viruses, malware, or any other harmful code.
• Use automated means (bots, scrapers) to access or extract data from the Website without authorization.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Website in any way that could disable, overburden, damage, or impair its functioning.

We reserve the right to restrict, suspend or terminate your access to the Website, without liability, where we reasonably believe these Terms or applicable laws have been violated.

The Website may contain links to third-party websites, including insurance partners, listing platforms, or social media pages.

Inclusion of such a link does not imply our endorsement of that third party or its site.

We do not control these external sites, make no representation as to their accuracy or safety, and are not responsible for their content, terms of use, or privacy practices.

Access to any third-party site through the Website is at your own risk.

Accreditation, certification, ranking and award information published on the Website applies strictly to the specific campus, department or facility to which it relates and as stated at the time of publication.

Such information should not be read as extending to any other campus or to SBMCH as a whole unless expressly stated.

To the maximum extent permitted by law, SBMCH, its authorised representatives, employees and agents shall not be liable for any direct, indirect, incidental, consequential or special damages arising out of or in connection with your use of, or inability to use, the Website.

This includes but is not limited to reliance on any Content, errors or omissions in Content, or unavailability of the Website.

The Website is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of accuracy, completeness, or fitness for a particular purpose.

Nothing in this section excludes liability that cannot lawfully be excluded under applicable law.

You agree to indemnify and hold SBMCH, its authorised representatives, employees and agents harmless from any claim, loss, or liability, including reasonable legal fees, arising from:

• Your use of the Website.
• Information you submit that is false, inaccurate or misleading.
• Your breach of these Terms.
• Your violation of any applicable law or the rights of a third party.

These Terms are governed by the laws of India.

Subject to applicable law, any dispute arising out of or in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts within the Chittoor Judicial District, Andhra Pradesh.

The Website is intended for use by residents of India. If you access it from outside India, you are responsible for compliance with local laws applicable to you.

We may update these Terms at our sole discretion, from time to time, to reflect changes in our practices, Services, or applicable law.

The updated version will be posted on this page with a revised “Effective Date.”

These Terms apply to the website and online services of Sri Balaji Medical College, Hospital & Research Institute, Renigunta.

For questions regarding these Terms, or for campus-wise addresses, phone numbers and our Grievance Officer's contact details, please see the Contact Us / Grievance Officer section of our Privacy Policy.